Westpac has implemented rigorous security mechanisms to ensure that your information and accounts are protected. Other hoax emails request you to sign in to Online Banking at a false website. If you receive such an email, do not respond and delete it immediately.
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Westpac will never ask for your customer number or password via email for Online Banking. In the past, hoax emails have been sent to some customers from other financial institutions requesting they supply their Online Banking sign in details. Identity thieves are coming up with new and creative ways to do this, so always be careful with your personal information and have the details of your financial institutions handy so you can contact them immediately if you suspect fraud. It's important to be aware of the various ways your privacy could be compromised. Protection of my personal information Types of fraud Read our privacy policy or go to the Online Banking terms and conditions. We are committed to your privacy, and the responsible use of information. We encourage you to change your password frequently. Your account details are protected by your customer number and password. There is also a random token generated when signing in that your browser must always return to be able to talk to our system.
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These keys are generated each time you sign into Online Banking and are destroyed when your session is terminated (when you sign out). Encryption is a technique of coding the information being sent using random mathematical 'keys' so that only you and the bank's systems can readily unscramble the information. When your account information is transmitted over the Internet, it is protected from unauthorised access by a method called encryption.
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We also subscribe to services that regularly report on any potential vulnerability so we can take action to ensure new security risks are not opened. Our security team constantly monitors our systems for suspicious activity and automatic alerts are generated if any abnormal activities arise. This connection is secured by what is called a firewall. To ensure your personal information is kept safe we have built a secure connection between our bank systems and the Internet. There are three main areas of security involved in Online Banking: